Incoming Tour Manager

About the role

We are seeking an experienced Incoming Tour Manager to join our Yerevan office. The successful candidate will design and oversee inbound tours for international partners, ensuring a seamless and memorable experience that showcases Armenia’s rich culture and heritage.

Key responsibilities

• Plan and calculate detailed tour itineraries based on client and partner requirements.
• Create and develop itineraries for international partners.
• Coordinate and communicate with local guides, drivers, hotels, and other suppliers to guarantee smooth tour execution.
• Manage day‑to‑day email correspondence with partners and clients.
• Oversee tours on the ground, resolving any operational issues promptly.
• Maintain high service standards and ensure client satisfaction throughout the travel experience.

Required profile

• Minimum 4 years of experience as a Tour Manager.
• Fluent in English and Spanish (written and spoken).
• Strong organizational and multitasking abilities.
• Excellent communication skills with international partners and local suppliers.
• Solid knowledge of Armenia’s tourist destinations, culture, and logistics.
• Ability to work independently and remain calm in time‑sensitive situations.

Required skills