Airlines Operations & Ticketing Supervisor

About the role

The Airlines Operations & Ticketing Supervisor is a full‑time, on‑site position based in Yerevan. The role ensures smooth daily airline operations, from flight coordination to check‑in and boarding, while managing all ticketing activities and maintaining compliance with aviation regulations.

Key responsibilities

• Oversee flight coordination, check‑in, boarding procedures, and regulatory compliance.
• Manage ticketing processes, including reservations, fare rules, issuance, re‑issuance, and refunds.
• Supervise and mentor ticketing and customer‑facing staff to deliver high‑quality service.
• Collaborate with airline partners, internal departments, and external stakeholders to improve operational efficiency.
• Support sales initiatives and ensure accurate reporting and documentation.

Required profile

• Strong communication skills in written and verbal English and Armenian.
• Proven experience in airline operations, ticketing, or travel‑agency environments.
• Prior supervisory or team‑lead experience.
• Customer‑service orientation with the ability to resolve passenger inquiries professionally.
• Relevant diploma or degree in tourism, aviation management, business, or a related field is preferred.

Required skills

• Proficiency with global distribution systems (GDS).
• Experience using airline reservation platforms and ticketing systems.