Project Operations Manager

About the role

We are seeking a highly organized and proactive Project Operations Manager to lead the day‑to‑day operations of our Project Team. Working closely with the Head of Growth, you will ensure that Project Managers can focus on delivering high‑quality creative work while you handle scheduling, resource allocation, performance tracking and process improvement.

Key responsibilities

• Manage daily operations of the Project Team, including PM schedules, workload balance and vacation planning.
• Allocate Project Managers to incoming projects based on availability, capacity and fit.
• Lead cross‑functional workflows and communication to maintain consistent operational flow.
• Oversee onboarding and operational training for new Project Managers.
• Track project progress, workload and operational KPIs through dashboards and records.
• Calculate and approve monthly and quarterly bonus payouts and conduct performance evaluations.
• Prepare and present operational summaries and reports for leadership.
• Set and enforce quality standards across active projects, ensuring timelines are met.
• Identify bottlenecks, document processes and implement solutions to improve team efficiency.
• Maintain up‑to‑date and organized project documentation.

Required profile

• 5+ years of experience in Operations Management, Project Management, Program Management or a similar role.
• Proven experience leading or managing teams, preferably in a creative agency, content production or design environment.
• Strong organizational and time‑management abilities with high attention to detail.
• Comfortable reviewing creative work and providing structured, constructive feedback.
• Ability to manage multiple priorities and make decisions in a fast‑paced setting.
• Proactive, process‑driven mindset focused on continuous improvement.
• Advanced English communication skills.

Required skills

• Excel (or equivalent spreadsheet tools) for KPI tracking, bonus calculations and reporting.