Solution Engineer – Customer Success & Technical Implementation

About the role

Intetics Inc. is looking for a Solution Engineer who will act as the technical bridge between customers and our platform. You will ensure customer success through expert guidance, smooth onboarding, and ongoing support, helping clients extract maximum value from our SaaS solutions.

Key responsibilities

• Serve as the primary point of contact for customer inquiries, translating needs into clear technical solutions.
• Onboard new customers by configuring accounts, setting up data connections, and validating implementations.
• Expand and reconfigure existing setups as client requirements evolve.
• Collaborate with Sales to turn requirements into technical configurations and conduct discovery sessions.
• Troubleshoot technical issues, work with engineering teams, and contribute to internal knowledge bases.
• Maintain technical documentation for each customer implementation.

Required profile

• 3+ years in a customer‑facing technical role such as Solutions Engineering, Technical Account Management, or Implementation.
• Strong problem‑solving abilities and attention to detail.
• Excellent communication skills for both technical and non‑technical audiences.
• Customer‑first mindset with a passion for helping others succeed.

Required skills

• Data integration and API experience
• Database concepts
• SQL
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Understanding of SaaS and B2B technology environments