AI Solutions Specialist – Remote

About the role

SupportYourApp is seeking an AI Solutions Specialist to lead the design and implementation of AI‑powered solutions for customer support and business operations. The role involves translating business requirements into scalable technical architectures and guiding projects from discovery through deployment.

Key responsibilities

• Design end‑to‑end AI solutions based on client business and technical requirements.
• Define solution architecture, integrations, data flows and implementation approach.
• Develop conversational AI, chatbots, agent‑assist and automation using LLMs, RAG and prompt engineering.
• Lead technical discovery and solution design sessions with clients and internal teams.
• Conduct demos, explain functionality, business value and troubleshoot technical issues.

Required profile

• Fluent English (C1+).
• Proven experience delivering AI support solutions from configuration to production.
• Hands‑on experience with AI‑powered chatbots or voicebots for customer support.
• Ability to translate business requirements into scalable technical solutions and communicate with both technical and non‑technical stakeholders.

Required skills

• LLMs, Generative AI, Retrieval‑Augmented Generation (RAG), prompt engineering, AI agents.
• AI and automation platforms such as Zendesk AI Agents, n8n, Voiceflow, Botpress, Cognigy.
• Knowledge of APIs, system integrations, databases and overall system architecture.

What we offer

• Providing services during business hours.