Product & Operations Training Lead

About the role

The TUMO Academy is the organization's center of expertise, turning operational, pedagogical and product best practices into standards, knowledge and training programs for educational and management teams across TUMO centers. The Product & Operations Training Lead is the subject-matter expert on how TUMO center operations and the educational product combine to create the TUMO experience. The role translates deep knowledge of the TUMO model into training, standards and practical guidance so teams can deliver a consistent, learner-first experience. It is an independent, expert role with frequent travel to TUMO centers worldwide.

Key responsibilities

• Serve as the subject-matter expert on the TUMO Center operating model and educational product, giving specialized knowledge, guidance and recommendations
• Provide expert input on complex questions and decisions about the TUMO model, aligned with its long-term goals and learner-first approach
• Contribute to the design and improvement of training programs, engaging stakeholders to secure alignment and buy-in
• Review and validate training content, materials, standards and practical tools, ensuring quality and accuracy
• Deliver advanced and specialized training on TUMO operations and the educational product
• Travel regularly to new centers to train teams during launch and support them in applying TUMO standards through examples, case discussions and feedback
• Take part in trainer calibration and quality reviews
• Capture and share knowledge, practices and lessons learned, and identify gaps and opportunities for improvement
• Work with Content & Knowledge and Training Operations teams to turn insights into practical improvements

Required profile

• In-depth knowledge of the TUMO model, covering both center operations and the educational product
• Demonstrated ability to lead complex projects independently, from planning to implementation
• Strong judgment, problem-solving, communication and facilitation skills, with the ability to coach others
• Ability to build relationships, collaborate across teams and influence stakeholders through expertise and trust
• High attention to detail and a strong commitment to quality
• Fluency in Armenian and English; knowledge of Russian is preferred
• Availability for frequent international travel

What we offer

• Health insurance and a discount on travelers' insurance
• Assistance with work permits and opening a bank account if needed
• Three extra paid holidays on 3, 4 and 5 January
• Five days of personal leave and birthday leave