Language Center Director (Direct Sales)

About the role

Berlitz Yerevan is looking for a Language Center Director to oversee the center's daily operations and personally sell its language programs. Direct sales is a core responsibility: the director conducts consultations, recommends programs, follows up with prospective students and closes enrollments.

Key responsibilities

• Oversee daily operations and coordinate the sales, administration and academic teams
• Set priorities, assign responsibilities and follow up so agreed tasks are completed
• Conduct sales consultations, explain program and payment options, follow up with prospects and close enrollments
• Review the sales pipeline and ensure coverage for consultations, follow-ups and new-student orientations
• Resolve customer concerns and escalate issues requiring a decision from the General Manager
• Coordinate recruitment and onboarding with the relevant team leads
• Report to the General Manager on center performance, sales activity and operational issues

Required profile

• Experience leading a team or managing daily operations in a customer-facing business
• Direct sales experience, including consultations, follow-up and closing sales
• Strong organization and the ability to manage competing priorities
• Sound judgment and the ability to resolve customer and operational issues
• Experience in education, training or a service business is an advantage

Required skills

• Strong spoken and written communication in Armenian and English