Customer Service Representative

About the role

We are seeking a Customer Service Representative who is passionate about helping people, thrives in a fast‑paced environment, and wants to grow within a supportive team.

Key responsibilities

• Provide timely and professional support to customers via phone, email, or chat.
• Resolve client inquiries with clarity, empathy, and accuracy.
• Maintain detailed and accurate records of customer interactions.
• Multitask across multiple systems while maintaining attention to detail.
• Collaborate with internal teams to ensure customer satisfaction.
• Adapt quickly to a constantly changing, fast‑moving environment.

Required profile

• Strong English communication skills (C1 level), both written and spoken.
• Computer literacy and ability to learn new systems quickly.
• Positive attitude and problem‑solving mindset.
• Mandatory customer service experience, including handling complex inquiries, complaints, and technical issues.
• Comfortable with basic networking concepts and hardware/software troubleshooting.
• Strong multitasking and prioritisation skills in a fast‑paced setting.
• Willingness to work flexible hours, including weekends and shift schedules.
• Availability from 9:00 a.m. to 6:00 p.m. Irish time, adjusted to local time zone.

Required skills

• Basic networking concepts.
• Hardware troubleshooting.
• Software troubleshooting.
• Proficiency with CRM systems.
• Experience using customer support tools.

What we offer

• Employment in a stable and rapidly growing company.
• Comfortable working conditions and a supportive team.
• Corporate training and professional development opportunities.