Technical Support Specialist

About the role

We are looking for a Technical Support Specialist to join our Customer Support team. You will become a subject‑matter expert on the ServiceTitan, Aspire, and FieldRoutes platforms, helping clients solve issues and improve their experience.

Key responsibilities

• Address client issues through troubleshooting, training, and direct support.
• Conduct initial investigations on ServiceTitan, Aspire, and FieldRoutes, identify root causes, replicate problems, and document findings.
• Develop innovative solutions and workflows tailored to customer needs.
• Submit bug reports, track resolutions, and advocate for product enhancements.
• Communicate customer feedback to internal teams to champion client needs.
• Work flexible shifts, with start times as early as 3 pm and end times up to 3 am AMT.

Required profile

• Excellent interpersonal skills: empathetic, patient, confident, and good‑humored.
• Thrives in a feedback‑rich, fast‑paced environment.
• Self‑driven and capable of mastering complex software.
• Strong critical‑thinking and problem‑solving abilities.
• Proficiency in English is mandatory.

Required skills

• Experience with ServiceTitan platform.
• Experience with Aspire platform.
• Experience with FieldRoutes platform.
• Knowledge of QuickBooks or general accounting software (a plus).

What we offer

• Opportunity to become a product expert and grow your career.
• Collaborative environment focused on exceptional customer experience.