B2B Account & Customer Success Manager

About the role

We are looking for a proactive, autonomous B2B Account & Customer Success Manager to serve as the main point of contact for our business clients. You will bridge our iGaming media product with partners, handling onboarding, setup, and long‑term relationship management.

Key responsibilities

• Onboard new B2B clients, demonstrate product features and guide integration.
• Maintain daily relationships with existing clients via Telegram, Skype, Slack or email, ensuring satisfaction and retention.
• Operate the back‑end admin panel to configure accounts, monitor usage and generate reports.
• Monitor product performance, act as first line of defense for issues and coordinate with technical teams.
• Collect client feedback and feature requests to influence product roadmap.

Required profile

• Minimum 2 years experience as a B2B Account Manager, Customer Success Manager or B2B Support Specialist in the iGaming industry.
• Fluent English (written and spoken); additional languages are a plus.
• Strong understanding of iGaming terminology and B2B communication standards.
• Self‑organized and able to work independently as the sole owner of client relations.

Required skills

• Comfortable learning and navigating new back‑end systems or admin panels.
• Excellent communication and presentation abilities to convey product value.