Cloud Operations Support Engineer

About the role

Aderant is seeking a Cloud Operations Support Engineer to join the team that runs operational runbooks, monitors infrastructure, and provides first‑level incident response across AWS and Azure environments.

Key responsibilities

• Execute operational runbooks and update SOPs during incidents.
• Monitor cloud resources using tools such as CloudWatch, Azure Monitor, and Grafana.
• Respond to alerts, troubleshoot issues via logs and dashboards, and ensure SLA compliance.
• Automate routine tasks with Bash or PowerShell scripts.

Required profile

• 2+ years of experience in operations, application support, NOC or SRE roles.
• Hands‑on experience with AWS and/or Azure services (IAM, compute, networking basics).
• Proficiency with ticketing systems like Jira or ServiceNow and strong written and verbal communication.

Required skills

• AWS (IAM, EC2, networking)
• Azure (IAM, compute, networking)
• Bash and PowerShell scripting
• Observability tools: CloudWatch, Azure Monitor, Grafana
• Ticketing platforms: Jira, ServiceNow
• Version control: Git, Azure DevOps
• CI/CD familiarity: Jenkins, Azure DevOps, GitHub Actions
• Python (nice‑to‑have)