Customer Success Executive (Sales Background)

About the role

Stamina builds and runs revenue systems for B2B companies across Armenia, Georgia, the Gulf and the US, including CRM implementations, outbound infrastructure, RevOps retainers and sales-as-a-service. This Customer Success Manager sits in the sales team, not support: after a deal is signed the PM team delivers the project, and then the account comes to you. You keep the relationship strong, make sure clients keep getting value, and grow each account year on year.

Key responsibilities

• Take over accounts once the project is delivered and own the relationship long-term
• Grow revenue inside existing accounts through upsell and cross-sell, such as moving from CRM to outbound, project to retainer, or one market to several
• Run business reviews linking the work to the client's numbers, leading with results and ending with the next step
• Protect renewals by spotting early signs of churn and acting before the client raises them
• Work with sales and the PM team, bringing expansion deals back into the pipeline and scoping new work with clear expectations
• Handle difficult conversations such as scope creep, pricing, unhappy stakeholders and contract changes
• Keep every account clean in Pipedrive and report on retention, churn and expansion revenue

Required profile

• 2+ years in a B2B client-facing commercial role such as Account Manager, CSM or AE
• Proven sales track record in upselling and cross-selling
• Comfortable running discovery inside an existing account and negotiating price, scope and contract terms with CEOs and Heads of Sales
• Excellent English and Armenian, written and spoken, and comfort in international B2B markets
• Nice to have: agency, consultancy or SaaS experience; CRM, RevOps or sales tooling experience; familiarity with the outbound stack or automation tools; knowledge of CS metrics such as GRR and health scoring; Georgian or Arabic

Required skills

• Hands-on CRM experience, ideally Pipedrive, covering pipelines, activities and reporting
• Advanced spreadsheet skills, able to build an account health view or expansion forecast
• Understanding of B2B sales funnels (ICP, pipeline stages, outbound, conversion metrics)