French-speaking Customer Support Specialist

About the role

VBET is looking for a French‑speaking Customer Support Specialist to join its fast‑paced support team. You will assist bettors and gamers by handling inquiries, resolving technical issues, and providing clear information about the platform, promotions, and payment processes.

Key responsibilities

• Deliver customer service via online chat and phone calls in French.
• Follow up with users to ensure technical problems are fully resolved.
• Collaborate with supervisors from other departments to find solutions.
• Provide detailed information on website navigation, procedures, payments, and special offers.
• Inform customers about current deals and promotions.

Required profile

• Fluent French language skills; additional languages are a plus.
• Strong curiosity for digital products and online betting applications.
• Excellent communication and organizational abilities.
• High flexibility and adaptability to work in rotating morning and evening shifts.

Required skills

What we offer

• Competitive experience‑based salary with performance bonus.
• Health‑insurance coverage for the employee.
• Opportunities for upskilling and reskilling through trainings.
• Social events and corporate parties.