iiko Specialist

About the role

Greywood is hiring an iiko specialist to join its team in Yerevan. You will set up, support and improve iiko for restaurant, café and hospitality clients, covering system configuration, integrations, reporting and staff training. The position is full-time, 10:00–19:00, on-site in Yerevan with travel to client venues, and reports to the Operations Manager and iiko Team Lead.

Key responsibilities

• Administer iiko Office, iikoFront and related modules for client venues, manage user accounts, roles and access rights, and provide first-line support to client staff
• Monitor data integrity and synchronization between locations
• Set up and update menus, recipes, price lists and promotions, and maintain tech cards and costings
• Configure storage points, units of measure, suppliers and document flows, and support monthly stock-takes and inventory discrepancies
• Set up and maintain integrations with e-HDM fiscal registers, payment terminals and delivery platforms, and ensure iiko data reconciles with clients' accounting systems
• Work with iiko partners and technical support on complex issues and updates, and automate routine operations
• Build and customise reports on sales, food cost, write-offs, margins and payroll inputs, and verify that sales, cash and payment data are recorded correctly
• Train client managers, cashiers, waiters and warehouse staff, write user guides and lead iiko setup for new venues

Required profile

• Good understanding of restaurant operations: sales, inventory, costing and cash handling
• Basic understanding of accounting and document flow
• Fluent Armenian; working Russian and English
• Comfortable learning new software quickly, patient and clear when training staff

Required skills

• Confident Excel skills
• Nice to have: hands-on iiko Office and iikoFront experience, iiko certification or partner training, experience with ArmSoft, 1C or R-Keeper, and experience launching new venues or migrating to iiko

What we offer

• Competitive salary depending on experience
• Official employment from day one
• Full iiko training for newcomers and professional development including iiko certification
• Varied work across different restaurant and hospitality clients and a friendly, supportive team

To apply, send your CV by email with the subject line "iiko Specialist – [Your Name]" and briefly describe your experience with restaurant operations or restaurant software, and mention any iiko projects handled.