B2B Technical Support Specialist (day and night shift)

About the role

The B2B Technical Support Specialist works on‑site in Yerevan, providing round‑the‑clock technical assistance to business clients of IQ SOFT’s gaming and blockchain solutions. The role focuses on diagnosing issues, ensuring high service availability, and maintaining strong client relationships.

Key responsibilities

• Respond to support tickets, analyse system logs and document incidents.
• Guide clients through configuration, usage and troubleshooting of the platform.
• Collaborate with development and product teams to escalate and resolve complex problems.
• Monitor system performance, contribute to knowledge‑base articles and suggest process improvements.
• Support ongoing product updates, deployments and ensure customer satisfaction.

Required profile

• Excellent written and spoken English communication skills.
• Previous experience in a support role, preferably B2B.
• Strong organisational, research and time‑management abilities.
• Proven troubleshooting and problem‑solving capabilities.
• Ability to work under pressure, listen actively and build relationships quickly.
• Knowledge of incident management processes and patience with difficult cases.
• Additional language skills and familiarity with the gaming industry are a plus.