Customer Operations Officer (Russian Speaker)

About the role

Exinity, a group of online trading brands including Alpari and FXTM, is hiring a Customer Operations Officer fluent in Russian. The role covers client support, lead conversion, onboarding and verification, and operational processing for funded trader programs, with the employer being Altaris Services Limited.

Key responsibilities

• Support clients via live chat, email and social media on challenges, trading rules, funded accounts, verification, payments, withdrawals, promotions and campaigns; escalate complex cases and collect feedback.
• Engage prospective traders interested in Volt Funded products, convert leads into paying participants and follow up on abandoned registrations and inactive users.
• Review and verify onboarding documents, ensure KYC and identity checks are completed, and maintain accurate customer records in the CRM.
• Process challenge purchases, account activations, payouts, refunds, account changes and escalations, coordinate with payment providers and finance teams, and flag suspicious activity.
• Build long-term relationships with funded clients, re-engage inactive ones and educate them on the Volt Funded ecosystem.
• Maintain accurate records, follow compliance, data security and fraud-prevention standards, and contribute to process improvement.

Required profile

• 2-4 years of experience in customer support, customer success, operations, sales, onboarding or a similar client-facing role.
• Fluent English and native Russian (written and spoken).
• Desirable: proprietary trading firm experience, knowledge of retail trading, futures, forex, CFDs or crypto, funded trader program support, KYC/AML and fraud prevention knowledge, and live chat support experience.

Required skills

• CRM and ticketing systems.
• Strong understanding of client onboarding and verification, and familiarity with payment processing workflows.
• Good knowledge of Microsoft Office and Google Workspace.
• Ability to handle multiple priorities in a fast-paced, target-driven environment.