Front Desk Receptionist – Armenian Speaking Virtual Assistant

About the role

We are looking for a bilingual Front Desk Receptionist to serve as the administrative backbone of our busy General/Family/Internal Medicine practice. The role is fully remote and requires fluency in English and Armenian to support our patient community.

Key responsibilities

• Handle 500‑1,000 inbound and outbound patient calls weekly using Nextiva VOIP, answering inquiries, scheduling appointments, and triaging urgent calls in both languages.
• Verify insurance eligibility, copays, and benefits; initiate, submit, and track prior authorizations for procedures, imaging, and medications.
• Process medication refill requests according to clinic protocols and route prescriptions to providers.
• Maintain provider schedules, optimize calendar flow, and conduct daily patient outreach to reduce missed visits.
• Manage patient charts, registration records, and scheduling workflows within Athenahealth (or similar) EHR, and track administrative tasks using Microsoft Excel.

Required profile

• 1‑2 years of experience in a front‑desk, medical assistant, or coordinator role within General, Family, or Internal Medicine.
• Superior spoken and written communication skills in both English and Armenian.
• Strong attention to detail and ability to manage high call volumes while maintaining a professional demeanor.

Required skills

• Proficiency with Microsoft Excel and the Office Suite.
• Hands‑on experience with Athenahealth EHR (or similar platforms).
• Familiarity with Nextiva VOIP or other cloud‑based phone systems.