Front Desk Representative

Forest1961 Boutique Hotel & Restaurant · Vanadzor

🇬🇧 English

Job description

About the role

The Front Desk Representative will be the first point of contact for guests at our boutique hotel in Vanadzor, ensuring a welcoming and professional atmosphere. This role involves managing guest interactions, reservations, and payments while maintaining high service standards.

Key responsibilities

Greet and seat guests, delivering a high level of hospitality.
Provide comprehensive information about hotel services and facilities.
Handle reservations via phone and online platforms, ensuring accurate booking management.
Process payments, including pre‑payments and final settlements.
Prepare documentation and forward reports to the accounting department.
Resolve guest inquiries and issues promptly and efficiently.
Continuously monitor and uphold service quality standards.

Required profile

Proficiency in Armenian, English, and Russian.
Excellent communication skills with a friendly, courteous demeanor.
Responsible, team‑oriented attitude and a willingness to collaborate.

Required skills

Strong language abilities in Armenian, English, and Russian.

Questions fréquentes

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Published 3 weeks ago

Expires 1 month from now

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Forest1961 Boutique Hotel & Restaurant

Vanadzor

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