Front Desk Representative
Forest1961 Boutique Hotel & Restaurant · Vanadzor
Job description
About the role
The Front Desk Representative will be the first point of contact for guests at our boutique hotel in Vanadzor, ensuring a welcoming and professional atmosphere. This role involves managing guest interactions, reservations, and payments while maintaining high service standards.
Key responsibilities
- Greet and seat guests, delivering a high level of hospitality.
- Provide comprehensive information about hotel services and facilities.
- Handle reservations via phone and online platforms, ensuring accurate booking management.
- Process payments, including pre‑payments and final settlements.
- Prepare documentation and forward reports to the accounting department.
- Resolve guest inquiries and issues promptly and efficiently.
- Continuously monitor and uphold service quality standards.
Required profile
- Proficiency in Armenian, English, and Russian.
- Excellent communication skills with a friendly, courteous demeanor.
- Responsible, team‑oriented attitude and a willingness to collaborate.
Required skills
- Strong language abilities in Armenian, English, and Russian.
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Published 3 weeks ago
Expires 1 month from now
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Forest1961 Boutique Hotel & Restaurant
Vanadzor
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