Guest Experience Agent

About the role

The Alexander Luxury Collection Hotel in Yerevan is seeking a service‑oriented Guest Experience Agent to deliver personalized, high‑quality experiences for our guests. You will act as the primary point of contact, ensuring every interaction reflects the hotel’s standards of excellence.

Key responsibilities

• Anticipate guest preferences and proactively offer assistance.
• Manage guest requests, inquiries, and concerns efficiently.
• Coordinate with all hotel departments to guarantee seamless experiences.
• Provide accurate information about hotel facilities, services, and local attractions.
• Answer incoming calls courteously, directing guests to the appropriate teams.
• Take and process room‑service orders, communicating promptly with the Food & Beverage team.
• Follow up on guest communications to enhance satisfaction and ensure a smooth stay.

Required profile

• Previous experience in guest relations, front office, concierge or a similar guest‑facing role (preferred).
• Excellent verbal and written communication skills with a strong service mindset.
• Ability to handle calls, messages, and requests professionally and promptly.
• Strong problem‑solving abilities and composure under pressure.
• High attention to detail.
• Fluency in English and Russian.

Required skills