Product Owner - Public Sector Digitalization

About the role

The Information Systems Agency of Armenia (ISAA) is looking for an experienced Product Owner to lead the digitalization of selected business and administrative processes in a public-sector environment. The role translates organizational needs into clear digital solutions, coordinates stakeholders, defines product requirements and supports the development and implementation of digital services, working closely with business and technical teams.

Key responsibilities

• Lead the digitalization of selected business and administrative processes from analysis through implementation, identifying inefficiencies and defining improved target processes.
• Gather, analyze and prioritize business and user requirements, and turn them into product requirements, user stories, functional specifications and acceptance criteria.
• Define product vision, scope, priorities and roadmap, and work with Digital Architects and technical teams to ensure technical feasibility.
• Participate in designing databases, data structures and data flows, and define data-exchange requirements and integration with internal and external systems and interoperability platforms.
• Coordinate the preparation and review of Technical Requirements / Terms of Reference for software and digitalization projects, and ensure requirements are reflected in technical specifications.
• Maintain and prioritize the product backlog, facilitate communication between stakeholders, vendors and technical teams, and review delivered functionality against requirements.
• Identify product risks and dependencies, monitor progress, support change management and maintain product and process documentation.

Required profile

• Experience with public-sector digital transformation or government information systems.
• Experience digitizing administrative, regulatory or institutional processes.
• Experience with national or enterprise-level data exchange and interoperability platforms, and with government registries or centralized databases.
• Understanding of digital identity, electronic services or similar public digital services.
• Experience working with vendors and managing software development contracts or deliverables.
• Technical background or close work with software architects and engineering teams.

Required skills

• Familiarity with Agile/Scrum methodologies and product development practices.

To apply, candidates send their CV by email, mentioning the position name in the subject line.