ServiceDesk Engineer

About the role

This hybrid position combines hands‑on operational support, process ownership and incident management. You will act as the bridge between support, engineering and business teams, ensuring issues are identified, prioritised and resolved quickly.

Key responsibilities

• Incident management: triage alerts, assess impact, coordinate resolution, communicate with stakeholders and participate in on‑call rotation and post‑mortems.
• Operational support: handle support requests, investigate technical issues using logs, metrics and SQL, create clear development tasks and maintain runbooks for L1/L2 teams.
• Process & tooling: improve support and incident processes, automate routine tasks, contribute to internal tools and explore AI/LLM solutions for faster triage and documentation.

Required profile

• Experience in a service‑desk, production‑support or similar operational role.
• Hands‑on experience or strong interest in incident management within a 24/7 payments environment.
• Ability to stay structured, communicate clearly under pressure and work autonomously.
• Proficiency with monitoring and logging tools such as Datadog, Grafana or Kibana, and familiarity with SQL and Jira.

Required skills

• Datadog (or similar monitoring platform)
• Grafana
• Kibana
• SQL query writing
• Jira ticketing

What we offer

• Full‑time B2B contract with remote work from anywhere in Europe.
• Up to 20 % tax allowance, 22 paid leave days and additional on‑call compensation.
• Stock options (ESOP) and flexi‑benefits for wellness, travel or learning.
• Opportunity to experiment with AI tools and work alongside a high‑performing international engineering team.