Specialist, Partner Operations

About the role

Exinity designs, engineers and markets trading and investing products for leveraged trading customers, and has provided leveraged trading through its global brands Alpari and FXTM for over 20 years. It is hiring a Specialist, Partner Operations to manage partner support, rebates, payments and onboarding, and to prepare partner performance and promotional reports.

Key responsibilities

• Respond promptly to partner support and PAMM queries, resolve Jira tickets and meet agreed SLAs.
• Implement and adjust rebate schemes for partners, and conduct manual rebate and performance calculations while verifying automated ones.
• Reconcile manual and automated partnership payments and execute key payments on time, coordinating with other departments.
• Manage the technical setup for partner onboarding, including system access, promotional setup and training.
• Coordinate with departments on promotional content and ensure approvals are in place for new offerings.
• Monitor partner activity across channels and test new products and systems before launch.
• Maintain ad-hoc and scheduled partner performance and communication reports, and run market analysis on partnership offerings with business development and marketing.
• Create and maintain presentations and monthly reports on partner performance, partnership expenses and promotional results.

Required profile

• At least 3 years of relevant experience in partner operations, finance or a related field.
• Bachelor's degree in Business, Finance, Accounting, Economics or a related discipline.
• Fluent English; additional languages are a plus.
• Strong analytical and numerical skills, good interpersonal and communication abilities.
• Desirable: experience with PAMM and experience in the trading, fintech or financial services industry.

Required skills

• Microsoft Excel, PowerPoint and Power BI
• Jira ticket handling