Marketplace Operations Analyst – Remote (Armenia)

About the role

We are looking for a Marketplace Operations Analyst to own the health of our webstore and cloud marketplace listings. The role is fully remote and will support Mirantis’ AI‑infrastructure platform across AWS and Azure marketplaces.

Key responsibilities

• Maintain day‑to‑day accuracy, availability, and completeness of Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings.
• Coordinate product onboarding, updates, and deprecations, including pricing, SKUs, entitlements, descriptions, and media assets.
• Manage private‑offer workflows end‑to‑end (initiation, approval, fulfillment, and handoff to Customer Success).
• Liaise with AWS and Azure partner teams on listing certification, metering integration, and program requirements.
• Maintain a consolidated project tracker in Jira for all eCommerce initiatives and run sprint planning, status meetings, and async stand‑ups.
• Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery.
• Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign‑off.
• Identify repetitive workflows and lead their automation using AI tooling such as Claude Enterprise.
• Elicit, document, and validate functional requirements; produce BRDs, user stories, process maps, and data‑flow diagrams.
• Map end‑to‑end data flows across the commerce stack (Webstore → NetSuite ERP → AWS/Azure metering APIs) and document integration gaps.
• Serve as subject‑matter expert on AWS and Azure Marketplace technical requirements.
• Produce weekly and monthly status reports for leadership, finance, and sales covering channel activity and fulfillment health.

Required profile

• Proven experience in eCommerce or marketplace operations, preferably with cloud marketplaces.
• Strong analytical and business‑analysis skills with the ability to translate requirements into clear documentation.
• Excellent project coordination abilities, comfortable running sprints and managing cross‑functional stakeholders.
• Familiarity with private‑offer mechanics and SaaS contract integration.
• Ability to work autonomously in a fully remote environment.

Required skills

• AWS Marketplace
• Azure Marketplace
• Jira
• NetSuite ERP
• Claude Enterprise (AI tooling)