Provider Manager

About the role

We are seeking a Provider Manager to own the performance of our provider network, the core supply engine of our lead marketplace. You will be responsible for sourcing, onboarding, monitoring, and, when necessary, off‑boarding providers to ensure consistent, high‑quality lead flow that drives revenue.

Key responsibilities

• Manage the full provider lifecycle – sourcing, onboarding, performance monitoring, and off‑boarding.
• Track daily provider metrics such as lead quality, volume, conversion, and refund rates, and intervene before revenue impact.
• Identify and resolve quality or delivery issues with evidence, escalating only when necessary.
• Negotiate terms, payouts, and service‑level agreements that align incentives with marketplace outcomes.
• Maintain a continuous pipeline of new providers to reduce concentration risk.
• Collaborate with client‑facing, product, and operations teams to match supply with demand.
• Monitor competitor supply moves and anticipate provider shifts.

Required profile

• 2+ years experience managing vendors, affiliates, partners, or performance‑based relationships with revenue at stake.
• Proven ability to hold external partners accountable to strict quality and delivery standards.
• Data‑driven decision making using performance dashboards.
• Highly organized, capable of handling 50+ active provider relationships simultaneously.
• Fluent English (C1+) with clear, concise communication.
• Comfortable using AI tools to amplify sourcing, monitoring, and communication.

Required skills

What we offer

• Opportunity to directly influence revenue growth in a fast‑moving marketplace.
• Collaborative environment with cross‑functional teams.
• Access to cutting‑edge AI tools to enhance productivity.