Senior Business Analyst – AI Use Cases

About the role

We are looking for a Senior Business Analyst to lead the identification and implementation of high‑impact AI use cases within a well‑established financial services organisation. You will work closely with business units to translate complex problems into actionable AI‑enabled solutions that improve customer journeys and operational efficiency.

Key responsibilities

• Collaborate with business stakeholders to discover, prioritize and define AI use cases that deliver measurable value.
• Analyse end‑to‑end business processes, identify inefficiencies and recommend automation opportunities.
• Facilitate workshops, discovery sessions and design activities with cross‑functional teams.
• Produce detailed functional requirements, use cases and user stories aligned with AI solution design.
• Define objective User Acceptance Testing (UAT) criteria and validate that AI solutions meet performance targets.
• Conduct gap analyses to ensure new AI capabilities integrate smoothly with existing customer‑facing channels and processes.

Required profile

• 5+ years of experience as a Business Analyst on complex digital products.
• Proven ability to gather, analyse and document business requirements.
• Strong understanding of BPMN, UML or similar process‑modeling techniques.
• Experience documenting and optimising business processes for automation.
• Ability to create use cases, user stories and perform gap analysis.
• Experience defining requirements for AI solutions and establishing UAT criteria.
• Excellent communication skills and experience managing stakeholder expectations.
• Experience in a regulated industry is a plus.

Required skills

• BPMN
• UML
• Business Process Modeling
• AI solution definition
• User Acceptance Testing (UAT)