Account Manager (Turkmen-Speaking)

About the role

FxPro, an international fintech company with offices in Limassol, London, Nassau, Dubai and Yerevan, is looking for an Account Manager who speaks Turkmen. You will manage a portfolio of existing clients in Turkmenistan, building long-term relationships, improving retention, reactivating inactive clients and providing personalised service to VIP clients.

Key responsibilities

• Manage a portfolio of clients, including newly funded, active, less active, inactive and VIP clients
• Receive client handovers from the Sales team after the first deposit and review their needs, expectations and outstanding questions
• Maintain regular contact by phone, email and approved messaging channels, with clear contact plans and scheduled follow-ups
• Monitor changes in client activity, understand why engagement has dropped and address service issues early
• Reconnect with inactive clients and identify opportunities to resume the relationship
• Provide personalised service to VIP clients and explain benefits and account conditions within approved eligibility criteria
• Explain company services, account features and payment options clearly and accurately
• Work with internal teams to resolve payment, withdrawal, verification and platform queries
• Aim for agreed targets on retention, reactivation and repeat funding while keeping service quality and following internal procedures
• Keep accurate CRM records of client preferences, interaction history, outstanding issues and next actions

Required profile

• Proven experience in account management, retention or VIP client management within a fintech company
• Experience working with clients from Turkmenistan and understanding their common needs
• Proven ability to manage a client portfolio, build long-term relationships and meet retention or account-development targets
• Fluent Turkmen, with good written and spoken Russian and basic English
• Ability to work on-site in Yerevan and openness to relocating if currently based abroad

Required skills

• Understanding of financial products, account conditions and digital platforms
• Practical knowledge of client verification, deposits, withdrawals and internal transfers
• Nice to have: knowledge of additional regional languages, familiarity with payment methods used in Turkmenistan, and experience with CRM systems, client segmentation and retention reporting tools

What we offer

• Medical insurance
• Lunch allowance and birthday voucher
• Visa arrangement and relocation support
• Referral program