Առաքման բաժնի մենեջեր

About the role

The Delivery Department Manager will lead the delivery team, ensuring efficient organization of daily operations, continuous improvement of processes, and on‑time, accurate order fulfillment for customers.

Key responsibilities

• Organize and supervise daily delivery activities.
• Plan and optimize delivery routes.
• Ensure timely and correct order delivery.
• Manage drivers' schedules and shift rotations.
• Lead, guide, and evaluate team performance.
• Participate in recruitment and training of new staff.
• Maintain discipline and adherence to work standards.
• Control delivery costs and resource utilization.
• Uphold delivery quality and safety standards.
• Reduce delays, errors, and damages.
• Resolve customer complaints and delivery issues quickly.
• Identify risks and develop prevention mechanisms.
• Prepare and present reports to management.
• Develop and implement new approaches for process optimization.

Required profile

• Higher education degree.
• 2–3 years of managerial experience.
• Understanding of logistics and delivery processes.
• Experience with business metrics and reporting.
• Familiarity with computer‑based delivery management systems.

Required skills