Customer Support Specialist

About the role

We are looking for a Customer Support Specialist to join Buymie’s team in Armenia. You will help deliver a seamless, personal, and reliable experience for our customers across multiple channels, handling queries about orders, deliveries, refunds and more.

Key responsibilities

• Manage customer conversations across support channels, providing timely and accurate assistance.
• Resolve queries related to orders, deliveries, accounts, refunds, vouchers, and gift cards.
• Monitor live orders and proactively support customers when issues arise.
• Investigate concerns and escalate technical or operational problems to the appropriate teams.
• Maintain accurate tickets and customer records, ensuring clear handovers.
• Identify recurring issues and share feedback to improve processes and the overall experience.

Required profile

• Up to 2 years of experience in customer support, e‑commerce, logistics or a similar role.
• Excellent written and spoken English.
• Strong communication, problem‑solving and organisational skills.
• Ability to stay calm and professional when handling complaints.
• Availability to work evening shifts and weekends.

Required skills

• Experience with CRM systems.
• Proficiency in Google Workspace.