Customer Support Specialist
buymie · Erevan
Job description
About the role
We are looking for a Customer Support Specialist to join Buymie’s team in Armenia. You will help deliver a seamless, personal, and reliable experience for our customers across multiple channels, handling queries about orders, deliveries, refunds and more.
Key responsibilities
- Manage customer conversations across support channels, providing timely and accurate assistance.
- Resolve queries related to orders, deliveries, accounts, refunds, vouchers, and gift cards.
- Monitor live orders and proactively support customers when issues arise.
- Investigate concerns and escalate technical or operational problems to the appropriate teams.
- Maintain accurate tickets and customer records, ensuring clear handovers.
- Identify recurring issues and share feedback to improve processes and the overall experience.
Required profile
- Up to 2 years of experience in customer support, e‑commerce, logistics or a similar role.
- Excellent written and spoken English.
- Strong communication, problem‑solving and organisational skills.
- Ability to stay calm and professional when handling complaints.
- Availability to work evening shifts and weekends.
Required skills
- Experience with CRM systems.
- Proficiency in Google Workspace.
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Published 9 hours ago
Expires 1 month from now
6 views · 0 interested
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buymie
Erevan