Document Management Platform Administrator (M-Files)

About the role

The company is looking for a Document Management Administrator to own the administration, configuration, development and continuous improvement of its enterprise document management platform based on M-Files. Since M-Files is a niche technology locally, candidates with strong experience in related technologies are welcome. The role covers system administration, business process automation, configuration, integrations, troubleshooting and continuous improvement.

Key responsibilities

• Administer and maintain the M-Files platform and its related components, including vaults, metadata, workflows, permissions, document classes, views and other objects.
• Manage users, groups, roles, access rights and security policies.
• Analyze and troubleshoot performance, availability, synchronization and indexing/search issues; monitor system health and investigate incidents with root-cause analysis.
• Configure and maintain integrations with external systems using APIs, web services and other mechanisms.
• Support document lifecycle and business process automation, translating business requirements into M-Files configurations.
• Collaborate with Business Analysts, Developers, Infrastructure, Information Security and business stakeholders.
• Participate in upgrades, migrations, performance optimization and architectural improvements, and maintain technical and operational documentation.
• Contribute to the enterprise document management strategy and suggest process improvements through automation and digitalization.

Required profile

• 2+ years of experience in system administration, application administration, enterprise software, DMS/ECM or a similar technical role.
• Experience administering complex enterprise applications and troubleshooting integrations.
• Ability to analyze technical problems, work with business requirements and collaborate with stakeholders.
• Willingness to learn a new enterprise technology deeply.

Required skills

• Databases and SQL.
• User access management, permissions, roles and security.
• Basic understanding of APIs, REST/SOAP or web services.
• Strong analytical and problem-solving skills.
• Advantageous: M-Files, Microsoft SharePoint, IBM FileNet, Microsoft 365 / SharePoint Online, ECM and BPM platforms.