GA & Operations Team Lead (Admin & HR Manager)

About the role

KT&G Armenia Representative Office is looking for an experienced, hands-on GA & Operations Team Lead (Admin & HR Manager) to run the day-to-day operations of its office in Yerevan. The role is 80%+ General Affairs and Office Administration, covering office management, vendor coordination, expatriate support, HR administration and operational expense control. The ideal candidate is a playing-coach style leader who takes direct ownership of administrative operations while recruiting, training and supervising a small team of local junior staff.

Key responsibilities

• Manage office lease agreements, setup, IT infrastructure, facilities and equipment procurement, and oversee office maintenance, company vehicles and operational resources.
• Identify and manage local vendors and service providers, including contract negotiations and cost management.
• Support expatriate employees with visa applications, residence permits and housing arrangements, and liaise with local government authorities, landlords and other external stakeholders.
• Recruit, train and supervise a small team of local junior administrative staff, assign daily tasks and set up efficient workflows.
• Prepare and review employment contracts under Armenian labour law, handle onboarding and offboarding, manage attendance records and maintain internal office rules and HR policies.
• Coordinate monthly operational funding requests with headquarters, prepare monthly expense reports and budget settlement records in MS Excel, verify receipts and invoices, manage bank transfers and act as the main contact for the outsourced local accounting firm.

Required profile

• 7-15 years of hands-on experience in General Affairs, Office Administration or Branch Operations Management.
• Previous experience as a GA Manager, Office/Admin Manager or Branch Operations Lead.
• Experience in a foreign representative office, mid-sized company or startup.
• Ability to manage day-to-day operations while supervising a small team, and to negotiate with landlords and vendors and work with local authorities.
• Native Armenian, upper-intermediate to advanced business English and fluent Russian (mandatory).

Required skills

• Strong organisational, communication, negotiation and problem-solving skills.
• MS Excel, especially for monthly expense tracking, budget management and financial reporting.
• Ability to work independently while keeping in touch with KT&G Headquarters.