Guest Experience Agent

About the role

The Alexander, a Luxury Collection Hotel in Yerevan, is seeking a service‑oriented Guest Experience Agent to create exceptional, personalized experiences for guests. You will act as the primary point of contact, handling inquiries, requests, and ensuring seamless interactions across all hotel departments.

Key responsibilities

• Anticipate guest preferences and provide proactive assistance.
• Manage guest requests, inquiries, and concerns efficiently.
• Coordinate with all hotel departments to ensure seamless guest experiences.
• Provide information about hotel facilities, services, and local attractions.
• Answer incoming guest calls professionally, provide accurate information, and direct calls appropriately.
• Take and process room service orders accurately, communicating promptly with the Food & Beverage team.
• Ensure timely follow‑up on guest communications to enhance satisfaction.

Required profile

• Experience in guest relations, front office, concierge or similar guest‑facing role preferred.
• Excellent verbal and written communication skills with a strong guest service mindset.
• Ability to handle incoming calls, messages, requests, and inquiries professionally and timely.
• Strong problem‑solving skills and calm demeanor under pressure.
• Attention to detail.
• Proficiency in English and Russian languages.