Head of IT Support Department

About the role

ITSecurity LLC, a global IT solutions provider based in Yerevan, is hiring a Head of IT Support Department for a full-time, on-site position. The role oversees the daily operations of the IT support team and manages technical support, while also developing and implementing IT strategies aligned with the company's goals and coordinating with other departments.

Key responsibilities

• Coordinate and oversee daily operations of the IT support team, providing guidance and mentorship to team members.
• Troubleshoot and resolve issues requiring advanced expertise or escalation.
• Configure and maintain network hardware such as routers, switches and wireless access points.
• Install, manage and service Linux/Unix and Windows-based server systems.
• Design and implement infrastructure monitoring and reporting tools.
• Research and introduce modern technologies to improve existing systems and procedures.
• Handle user support requests for hardware, software and general IT operations, and conduct regular maintenance of hardware and software assets.
• Participate in company-wide IT planning, projects and problem resolution, and perform other tasks assigned by supervisors.

Required profile

• Bachelor's degree in Computer Science, Engineering, Information Systems or a related field.
• 3+ years of hands-on experience with Linux/Unix and Windows Server systems.
• Strong troubleshooting and problem-solving skills, and the ability to lead by example and motivate a team.
• Good command of technical English (reading and writing).

Required skills

• Microsoft Active Directory and Group Policy.
• Apache and Nginx configuration, including virtual host management.
• Fundamentals of networking: VLANs, DMZs, switches, routers, firewalls, DNS and DHCP.
• VMware ESXi virtualization environments.
• Bash scripting is a strong advantage.