Incoming Tour Manager

About the role

We are seeking an experienced Incoming Tour Manager who is fluent in English and Spanish to join our team in Yerevan. You will play a key role in designing and delivering memorable travel experiences that showcase Armenia’s rich culture and history.

Key responsibilities

• Plan and calculate detailed tour itineraries based on client and partner requirements.
• Create and develop itineraries for international partners.
• Coordinate and communicate with local guides, drivers, hotels, and other suppliers to ensure smooth tour execution.
• Manage day‑to‑day email correspondence with partners and clients.
• Oversee tours on the ground, resolving any issues that arise during operation.
• Ensure high service standards and client satisfaction throughout the travel experience.

Required profile

• Minimum 4 years of experience as a Tour Manager.
• Fluent in English and Spanish (written and spoken); additional languages are a plus.
• Strong organizational and multitasking abilities.
• Excellent communication skills with international partners and local suppliers.
• Solid knowledge of Armenia’s tourist destinations, culture, and logistics.
• Ability to work independently and handle time‑sensitive situations calmly.

Required skills