Operations Manager

About the role

As Operations Manager for Armenia, you will own the end‑to‑end operational performance of the market, leading the local Ops team to ensure strong courier supply, delivery performance and efficient operations while supporting business growth.

Key responsibilities

• Own overall operational performance across delivery, supply and cost efficiency.
• Lead and build clear ownership within the local Ops team.
• Manage courier supply, forecasting, onboarding, engagement and retention.
• Improve key Ops metrics such as DT, UTR, Logistics Index, DT60 and CPO.
• Collaborate with Commercial to enhance partner preparation times and operational performance.
• Plan for weather disruptions, peak periods, special events and supply gaps using data‑driven action plans.

Required profile

• Strong analytical and problem‑solving skills.
• Previous experience leading a team.
• Strong ownership and ability to make decisions in a fast‑moving environment.
• Good business understanding with the ability to balance growth, customer experience and profitability.
• Strong planning and execution skills.
• Experience in Operations, Logistics, Supply, Marketplace or a similar fast‑paced environment.
• Fluent in Armenian and English.

What we offer

• Equity plan allowing you to own a piece of the company.
• Top‑notch private health insurance.
• Monthly Glovo credit for personal use.
• Hybrid work model with two days remote per week and up to three weeks of location‑independent work per year.
• Online therapy and wellbeing benefits.