Pro Product Specialist, Pricebook Pro

About the role

ServiceTitan is looking for a Pro Product Specialist to join its Pro Product Excellence team. You will manage and develop a portfolio of residential and commercial service companies, working closely with core Customer Success Managers to drive Pro Product success, retention and return on investment.

Key responsibilities

• Manage a book of business with Customer Success Managers, focused on Pro Product success, retention and ROI.
• Analyze product adoption data and account trends to find actionable insights, customized solutions and potential risks.
• Build Pro Product knowledge so you can answer customer questions and assess product fit.
• Partner with the Pro Implementation and Pro Account Management teams, giving feedback on onboarding, product use and tenant opportunities.
• Drive an ongoing customer experience through optimization discussions, specialized support and ownership of customer outcomes.
• Foster trust and referrals, and keep a feedback loop open with Product.

Required profile

• 2+ years of experience managing multiple accounts, or 1+ year in the home services industry as a GM, Ops Manager or similar.
• BA/BS degree preferred.
• Self-starter who leads, motivates and pays close attention to detail in a fast-paced environment.
• Able to multi-task and prioritize with data-driven decision-making.
• Strong communication and organizational skills, able to work through ambiguity positively.

Required skills

• Intermediate understanding of value drivers in recurring revenue business models.
• Ability to analyze product adoption data and account trends.

What we offer

• Flexible time off, recognition and support for autonomous work, with onboarding, leadership training and peer-nominated awards.
• Company-paid medical, dental and vision, parent and siblings' insurance, wellness benefit and office massage.
• Parental leave, financial planning tools, Employee Assistance Program and more.