Senior Services Engineering Group Manager

About the role

This senior position leads a high‑performing Services Design and Validation team responsible for creating, enabling, governing and continuously improving post‑sales services throughout the product lifecycle. The role translates business and product strategies into scalable service capabilities and operating models that ensure consistent global delivery.

Key responsibilities

• Lead, coach and develop a multidisciplinary services team.
• Translate strategy into executable service operating models and governance frameworks.
• Drive service enablement and readiness for new products, technologies and lifecycle transitions.
• Establish and improve service workflows, escalation paths and lifecycle controls.
• Align cross‑functional stakeholders including Product Development, Technical Support, Field Services, Operations and Supply Chain.
• Govern service readiness practices covering people, processes, tools, infrastructure, training, entitlements and commercial execution.
• Ensure services are designed for supportability, maintainability, operational efficiency and customer success.
• Implement service requirements across business systems and operational processes.
• Manage a portfolio of complex services engineering initiatives, balancing strategic priorities and resource constraints.
• Foster a culture of ownership, continuous improvement and customer‑focused decision‑making.

Required profile

• Systems thinker who can connect product decisions, service design and delivery execution.
• Comfortable operating in ambiguity and establishing clear ownership.
• Strong partnership builder with influence across functions.
• Proven ability to develop people and strengthen team capability.

Required skills