Service Engineer

About the role

KX is looking for a Service Engineer to provide technical support for customers using financial data and trading applications. You will work with OneTick, Python and Apache Airflow to investigate issues, support data‑processing pipelines and collaborate with engineering and product teams.

Key responsibilities

• Take ownership of customer issues from investigation through resolution, escalating complex cases when needed.
• Troubleshoot problems affecting applications, data‑processing pipelines and system operations.
• Provide clear, timely updates to customers and internal stakeholders.
• Track open cases, flag potential SLA risks and maintain accurate records in the ticketing system.
• Identify recurring issues, share findings and contribute to service‑improvement initiatives.

Required profile

• Hands‑on experience with Python scripting and debugging.
• Practical Linux command‑line skills and understanding of system fundamentals.
• Working knowledge of Git/GitLab workflows.
• Experience with Apache Airflow DAGs for data‑processing pipelines.
• Previous L1/L2 technical or customer support experience is a strong advantage.

Required skills

• Python
• Linux
• Git / GitLab
• Apache Airflow
• OneTick time‑series database (willingness to learn)
• Basic network diagnostic tools (ping, traceroute, mtr, netstat/ss, dig)

What we offer

• Competitive salary
• Individually tailored training and skills development
• Private healthcare package and Employee Assistance Programme
• Enhanced maternity and paternity package
• Wellness Days and Volunteer Days