Cold Call Specialist

About the role

The Cold Call Specialist will work full‑time on‑site in Yerevan, contacting potential and existing business clients to introduce Grigoryan’s Tex products, generate leads and arrange follow‑up meetings for the sales team.

Key responsibilities

• Identify and prioritize target customers in the outerwear, workwear and military uniform markets.
• Make outbound calls following approved scripts, present key product benefits and answer basic inquiries.
• Handle objections, maintain persistence and record call outcomes accurately in internal systems.
• Collaborate with sales and marketing colleagues to align messaging and share market feedback.
• Track leads in the CRM or call‑tracking tools and schedule follow‑up actions.

Required profile

• Excellent phone etiquette and strong communication skills in Armenian; Russian or English are a plus.
• Proven ability to conduct outbound sales calls, manage objections and stay resilient under high call volumes.
• Basic understanding of sales and lead‑generation processes.
• Organised, able to manage time effectively and keep accurate records.
• Prior experience in cold calling, telemarketing or B2B customer service is advantageous.
• Familiarity with textiles, workwear or industrial products is beneficial but not mandatory.

Required skills

• CRM systems
• Call‑tracking tools