Technical Support Engineer

About the role

DataArt is looking for a Technical Support Engineer to provide technical and operational support for business applications and processes. The project builds an asset management system for the investment domain using advanced data solutions and real-time insights, handling large data volumes in a collaborative environment.

Key responsibilities

• Provide day-to-day support to business users, helping them troubleshoot and resolve application-related issues.
• Support business and system processes so applications run smoothly and reliably.
• Work directly with client organisations to investigate issues, address requests and ensure effective communication.
• Collaborate with internal teams to manage and resolve support tasks and technical issues.
• Escalate complex issues to relevant stakeholders and coordinate follow-up until resolved.
• Track, prioritise and manage incidents and support requests using Jira or similar tools.
• Investigate data-related issues and write complex SQL queries for troubleshooting and analysis.
• Support desktop and web-based applications, and assist with reporting, including investigating discrepancies and validating report outputs.
• Work with data files, perform data checks, troubleshoot data issues and support data processing.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field.
• At least 2 years of experience in application support, technical support or a similar role, preferably in banking, financial services, fintech or another business-critical environment.
• Experience supporting business users, working with clients and communicating with internal and external stakeholders.
• Nice to have: previous experience in banking, fintech or financial services; familiarity with incident management and support processes; experience with data-intensive applications and business reporting systems.

Required skills

• Practical experience with Jira or similar task and issue management tools.
• Good knowledge of databases and the ability to write and troubleshoot complex SQL queries.
• Experience supporting desktop and web applications, and with reports, data files and data validation.
• Analytical, problem-solving and communication skills, able to work independently and in a team.