Operations Support Specialist

About the role

Buymie is expanding its Operations team in Armenia and seeks a motivated Operations Support Specialist. You will help ensure smooth daily operations by supporting customers and contractors, monitoring live orders, and collaborating with cross‑functional teams to deliver an exceptional service experience.

Key responsibilities

• Manage customer and contractor conversations through Intercom, providing timely and solution‑focused support.
• Monitor live orders, proactively identify and resolve operational issues to maintain a seamless experience.
• Detect, report, and assist in troubleshooting technical issues, system errors, and bugs, escalating when necessary.
• Support day‑to‑day operational workflows, ensuring tasks align with company standards.
• Collaborate with Product, Engineering, and other teams to improve workflows and service quality.

Required profile

• Up to 2 years of experience in operations, customer support, logistics, or a similar role.
• Excellent written and spoken English with strong problem‑solving abilities.
• Customer‑first mindset and strong communication skills.
• Ability to work collaboratively in a fast‑paced environment.
• Availability for night shifts (not overnight) and weekends.
• Familiarity with Intercom, Google Workspace, and other tech tools; tech‑startup experience is a plus.
• Strong organizational skills with the ability to prioritize multiple tasks.

Required skills

• Intercom
• Google Workspace