Customer Care Specialist
Business Solutions LLC. · Erevan
Job description
About the role
We are seeking a motivated, detail‑oriented Customer Care Specialist to join our international team, providing bilingual support in English and Spanish.
Key responsibilities
- Answer and make calls, delivering requested information to customers.
- Identify and resolve customer complaints according to company standards.
- Route calls to appropriate resources and maintain accurate call logs.
- Escalate priority issues to management when necessary.
- Handle high volumes of inbound and outbound calls efficiently.
- Assess customers’ needs, clarify information, and provide solutions or alternatives.
Required profile
- Strong data entry and typing skills.
- Excellent command of English and Spanish.
- Strong listening, verbal and written communication abilities.
- Ability to handle challenging or stressful situations professionally.
- Customer‑focused with strong attention to detail.
- Responsible and able to work independently as well as collaboratively.
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Published 3 ժամ առաջ
Expires 1 ամիսից
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Business Solutions LLC.
Erevan