Customer Relationship Development Specialist

About the role

EasyPay, which aims to simplify users' financial lives, is looking for a Customer Relationship Development Specialist in Yerevan. The company wants a customer-oriented person with strong communication and negotiation skills, ready to build lasting customer relationships and raise the quality of its service.

Key responsibilities

• Build and develop long-term relationships with existing and potential customers.
• Identify customers' needs, expectations and challenges and provide suitable solutions.
• Maintain regular contact with customers and collect and analyse their feedback.
• Implement initiatives that improve customer service quality and satisfaction.
• Present services and new offers and identify cross-sell and up-sell opportunities.
• Analyse customer behaviour, preferences and usage data to find growth opportunities.
• Record and update customer information and communications in the CRM system.
• Prepare reports and analyses on the customer base, sales and relationship development.
• Work with internal departments so that customer needs are handled effectively and issues are resolved promptly.

Required profile

• Bachelor's degree, preferably in Business, Economics, Marketing, Management or a related field.
• Strong customer communication and relationship-building skills, with a customer-oriented mindset.
• Strong negotiation and persuasive communication skills.
• Ability to use sales, cross-sell and up-sell techniques and to identify customer needs.
• Experience with CRM systems and good knowledge of Microsoft Excel.
• Excellent command of Armenian and good knowledge of Russian and English.