Customer Service Specialist

About the role

Mellat Bank is seeking a responsible and communicative Customer Service Specialist to join its growing team. You will work directly with clients in a dynamic banking environment, providing assistance and ensuring smooth transaction processing.

Key responsibilities

• Deliver high‑quality customer service to bank clients.
• Advise customers on the bank’s products and services.
• Handle cash transactions, including receipts and disbursements.
• Accurately process and record transactions using internal banking systems.

Required profile

• Bachelor’s degree in Accounting, Finance, or Economics.
• Proficiency with computer applications.
• Strong communication and interpersonal abilities.
• Ability to work efficiently in a fast‑paced environment.
• Capability to manage challenging customer situations and collaborate effectively in a team.
• Fluency in Armenian and English; Persian knowledge is a plus.
• Previous experience in the financial or banking sector is advantageous.

Required skills

What we offer

• Opportunity to grow within a reputable banking institution.
• Professional and supportive team environment.
• Career development prospects.