Investment Aftercare Service Manager

About the role

Enterprise Armenia is seeking an Investment Aftercare Service Manager to act as the primary liaison for strategic investors throughout the investment lifecycle. You will ensure smooth market entry, operational growth, and reinvestment by delivering high‑quality aftercare services and fostering long‑term relationships.

Key responsibilities

• Manage a portfolio of strategic investor accounts, maintaining regular engagement in line with Service Level Agreements.
• Develop and monitor investor roadmaps, identifying opportunities for expansion and reinvestment.
• Coordinate support across market entry, establishment, growth, and expansion phases, addressing operational, regulatory, and administrative challenges.
• Facilitate communication between investors and relevant public and private stakeholders, ensuring timely problem resolution.
• Maintain accurate CRM records, investment roadmaps, meeting notes, and case documentation.
• Identify and document reinvestment, expansion, and partnership opportunities among existing investors.

Required profile

• Proven experience in investor relations, aftercare, or business development within an investment promotion or similar environment.
• Strong stakeholder‑management and analytical capabilities.
• Excellent communication and negotiation skills, with the ability to represent the organization at meetings, conferences, and events.
• Ability to work autonomously, prioritize tasks, and manage multiple investor accounts simultaneously.

Required skills

• Proficiency with CRM systems for record‑keeping and case management.