IT Monitoring Specialist

About the role

Digitain is looking for an IT Monitoring Specialist to join its IT Operations Unit in Yerevan. The specialist monitors and administers production systems daily, responds immediately to security or usability concerns, assists all teams and provides high-level production support while coordinating with IT and development to ensure reliable services. The job is shift-based, covering morning, evening and night shifts.

Key responsibilities

• Perform production support, assigning issues, analysing them and resolving them within the specified SLAs
• Automate daily routine production monitoring tasks
• Develop and produce production service guides
• Prioritise workload and deliver timely, accurate resolutions
• Set up internal and external monitoring for production systems

Required profile

• At least one year of professional experience in IT monitoring
• Shift work including morning, evening and night shifts (a must)
• Experience in the iGaming sector is a plus

Required skills

• Windows and Linux operating systems
• Monitoring tools such as Zabbix, Prometheus, Grafana and ELK
• Web servers such as IIS, Apache or Nginx
• Virtualisation (ESXi, Hyper-V) and container platforms (Docker, Kubernetes) are a plus
• Scripting languages such as PowerShell, Bash or Python are a plus