Reservations Clerk
Marriott International
Job description
About the role
The Reservations Clerk processes all reservation requests, changes, and cancellations for the hotel, ensuring guests receive accurate information and excellent service.
Key responsibilities
- Process reservation requests received by phone, fax, or mail and verify room availability and rates.
- Explain guarantee, special rate, and cancellation policies to callers and accommodate special requests.
- Input and manage reservation data, including complimentary rooms, employee discounts, and travel‑agent rates.
- Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
- Maintain confidentiality, protect company assets, and uphold uniform and appearance standards.
- Provide courteous telephone etiquette and assist guests with disabilities.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work or supervisory experience required.
- Ability to lift objects up to 10 lb without assistance.
- Commitment to company policies, quality standards, and a professional appearance.
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Published 1 ժամ առաջ
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Marriott International