Residential Complex Administrator

About the role

The Residential Complex Administrator will be the first point of contact for residents and visitors, ensuring smooth daily operations and high‑quality service within the property.

Key responsibilities

• Provide information on services, schedules and procedures to residents and visitors.
• Receive, welcome and escort guests.
• Manage incoming calls, emails and correspondence.
• Organise and monitor efficient service delivery.
• Respond promptly to resident inquiries and facilitate effective resolutions.
• Supervise reception area order and related organisational processes.
• Handle basic accounting tasks and maintain administrative documentation.
• Collaborate with security and maintenance teams.
• Operate computer applications for daily tasks.
• Perform any other duties arising from the position.

Required profile

• Higher education in hospitality, tourism, business administration or management.
• Experience as an administrator, front‑desk or reception staff.
• Strong communication and interpersonal abilities.
• Intermediate proficiency in Russian and English.

Required skills

• Proficiency with MS Office (Word, Excel, PPC).
• Experience using CRM systems.