Billing & Payments Analyst

About the role

The Billing & Payments Analyst will support the finance department by managing accounts payable and B2C billing operations. You will work closely with vendors, customers, and internal teams such as Sales and Customer Support to ensure accurate invoicing and timely payments.

Key responsibilities

• Own the end‑to‑end accounts payable process, from invoice collection to vendor payment.
• Maintain the AP ageing report and flag overdue items.
• Track and resolve AP tasks using the procurement taskboard.
• Collect and update vendor tax documentation (W‑9/W‑8).
• Respond to customer billing inquiries via ticketing systems and email.
• Handle payment disputes, chargebacks, refunds, and cancellations.
• Perform billing system cleanup to keep subscription data accurate.
• Process internal and external requests to change customer details or pricing.
• Collaborate with Sales and Customer Support on billing queries and outstanding balances.
• Ensure compliance with legal and financial policies and contribute to data‑flow improvements.

Required profile

• Bachelor’s degree in Accounting or a related field.
• 2–3 years of experience in accounts payable, invoicing, collections, or billing operations.
• Strong attention to detail and excellent written and verbal communication in English.
• Ability to work across multiple time zones and systems.

Required skills

• Stripe
• PayPal
• Zendesk
• Brex
• Notion
• Microsoft Office applications
• Google Sheets
• AI tools such as ChatGPT and Claude