Customer Success Specialist

About the role

Dexatel is looking for a Customer Success Specialist to be the primary point of contact for its existing partners. You will ensure a smooth, efficient experience for customers using Dexatel’s cloud communications platform and help them achieve their business outcomes.

Key responsibilities

• Serve as the main liaison for existing partners, handling inquiries, issues and support requests via email, chat and phone.
• Qualify inbound leads, guide them through the conversion process and assist with onboarding.
• Build and maintain strong, long‑term relationships with partners, gathering feedback for continuous improvement.
• Identify upsell and cross‑sell opportunities and develop strategies to increase product adoption.
• Collaborate with internal teams to design customized solutions and conduct live product demos.
• Educate customers on best practices and provide clear explanations of products, services and policies.

Required profile

• 1+ years of experience in customer success, account management or support within a B2B SaaS environment.
• Bachelor’s degree in Business Administration, Marketing, Management or a related field.
• Strong communication, problem‑solving and customer‑first mindset.
• Proactive, results‑driven and detail‑oriented.

Required skills

• Fluent written and verbal English.
• Ability to conduct product demos and simplify complex concepts.
• Familiarity with CRM tools and customer support platforms (preferred).